Empty spots cost €1,500/mo
Average for a centre with 60 classes/week and 15% no-show. The money just vanishes.
Feature — Waitlist automation
Fill the class again in 43 seconds — no phone calls.
When a spot opens up, the system offers it to the next person on the waitlist automatically. SMS sent, spot taken, class full. While you close the bar.
- 120+ centres in the Nordics
- -28% no-shows
- Live in 4 days
app.fitnessbooking.dk/class/spinning-18-00
You know this one.
Every week, fitness centres lose thousands on empty spots that could have been filled.
Instructors call around manually
Or forget. The waitlist becomes an Excel sheet no one maintains.
Members give up after 2 tries
Waitlisted without reply? They find another gym. Churn rises quietly.
From cancellation to full class — without lifting a finger.
3 steps. Runs in the background. You just see the result next morning.
01
Trigger
Cancellation registered
Member cancels via app or widget. Spot is released instantly and the waitlist is notified automatically.
- No manual approval
- Cancellation window configurable per class type
- Late-cancel fee (optional)
02
Auto-offer
Next in line is offered the spot
SMS + email sent within seconds. 30-minute response window. No accept? Offer rolls to the next person automatically.
- Channels: SMS, email or push
- Configurable window (15-120 min)
- Auto-fallback to #2, #3, #4
03
Result
Class full. You informed.
New booking registered, confirmation sent, instructor sees it in the app. Dashboard updates fill rate and saved-revenue in real time.
- No email ping-pong
- Full log for GDPR and audit
- KPI visible in dashboard
ROI — for your centre
How much are you losing right now?
Move the sliders. See what waitlist automation would have saved you last month.
Current loss (approx.)
kr/md
You would save
kr/md
Based on average: -28% no-show after 30 days.
Same job. 95% less time.
This is what you probably do manually today. We measure it every month.
Task
Manual (today)
With FitnessBooking
Find next on waitlist
Look in Excel + calculate
Auto · 0.4 sec
Contact the person
Call. Leave message. Wait.
SMS + email · instant
Follow up if no reply
Call #2. And #3.
Auto-fallback in queue
Confirm and book spot
Update list manually
Log + dashboard · auto
Time per spot (avg.)
12-18 minutes
< 1 minute oversight
No-show rate after 30 days
14-18%
2-5%
Numbers from 32 centres, measured in the first 30 days after onboarding.
Plays well with
Connects to what you already use
Stripe
MobilePay
Google Calendar
Mailchimp
Zapier
Dankort
No-show fee
Charge no-show fee
Charge no-show fee
automatically
Activate no-show fee for specific class types or member types. When the deadline passes without cancellation, the fee is charged automatically from the subscription — no discussions.
- Configurable per class type
- Automatic charge via subscription
- Notification sent to the member
- Exception handling in one click
Related features
Spørgsmål vi hører oftest
Can members put themselves on the waitlist?
Yes. When a class is full, they can join the waitlist with one click from app or web. They get notified automatically if a spot opens.
What happens if no one responds within the window?
The offer rolls to the next person automatically. Continues until someone accepts or the queue is empty. You set the window (15-120 minutes).
Do SMS notifications cost extra?
SMS is included up to 500/mo on Pro and 2,000/mo on Enterprise. Above that, you pay 0.05€ per SMS.
Can I charge a fee for late cancellations?
Yes. Configure per class type: cancellation window, fee amount, and whether to auto-charge from subscription or invoice separately.
Does it work with Stripe and MobilePay?
Yes. Fees and subscriptions run through both. See our integrations page for details.
How long does setup take?
Typically 4 days from signing to live. We import your classes, configure the waitlist, and pilot one class for 48 hours before full rollout.
Stop losing empty spots
Book a demo and see what automatic waitlist handling means for your bottom line.